Customer support that answers from your own documents.
Connect your business documents, website sitemaps, and help center articles. Deploy an autonomous support agent across Web and WhatsApp that answers with citations, flags uncertainties, and seamlessly hands off to your team.
Active Knowledge Sources
Enterprise tier includes dedicated VPC, SLA guarantees, and multi-tenant WhatsApp routing.
Refund requests processed within 30 days of purchase; credit returns to original payment rail.
HTTP 429 indicates rate-limit saturation; backoff interval requires exponential multiplier.
Live crawler keeps public documentation pages synchronized every 6 hours automatically.
What happens if I cancel my subscription mid-billing cycle?
10:24 AMAccording to our refund policy, subscriptions can be canceled anytime from Account > Billing. You retain full access until the end of the billing period, and eligible refund requests submitted within 30 days are credited to your original payment method.
How setup works in 5 minutes
From raw customer documentation to a production-grade, hallucination-resistant support agent operating across web chat and WhatsApp.
Ingest Documents & Sitemaps
Upload customer guides, policy docs, or point the crawler to your help center.
Calibrate Guardrails & Persona
Define brand tone, confidence thresholds, and deterministic citation rules.
Embed Widget & WhatsApp Gateway
Deploy across customer touchpoints with a single embed snippet.
How a customer question becomes a verified source answer
Every customer inquiry passes through strict hybrid retrieval, vector cross-encoder reranking, and hallucination verification before any response is transmitted.
{
"query": "What happens if I cancel my subscription mid-billing cycle?",
"bm25_matches": 12,
"vector_candidates": 24,
"fused_rank_method": "reciprocal_rank_fusion (RRF)",
"top_candidates": 5
}Zero-friction Team Escalation & Inbox
When a customer needs human empathy or asks a sensitive edge-case question, LayBuild AI instantly flags the thread with full conversation history and context summary.
Team Escalation Console
Unified Web & WhatsApp support queue
Marcus Vance
([email protected])Hello, our invoice was billed twice for our monthly enterprise seat tier.
11:02 AMI checked your account billing records. While our policy allows for credit reconciliations within 30 days, billing disputes require human verification. I have flagged this for our finance team.
11:02 AMI need to process an immediate billing dispute for charge #9021.
11:04 AMCalculate your support cost savings
Estimate your deflection rate and team hours returned when LayBuild AI resolves repetitive policy, billing, and onboarding questions instantly.
Flat monthly plans · Zero per-resolution fees
Architecture, security, and developer hooks
Enterprise-grade data isolation, encrypted credential vaults, and bidirectional event webhooks built for mission-critical customer operations.
// Production Webhook Listener
import express from 'express';
import { verifyLayBuildSignature } from '@laybuild/sdk';
const app = express();
app.post('/webhooks/laybuild', express.raw({ type: '*/*' }), (req, res) => {
const isValid = verifyLayBuildSignature({
payload: req.body,
signature: req.headers['x-laybuild-signature'],
secret: process.env.LAYBUILD_WEBHOOK_SECRET,
});
if (!isValid) return res.status(401).send('Unauthorized');
const event = JSON.parse(req.body);
if (event.type === 'chat.escalated') {
// Notify human agent in internal Slack / Zendesk
dispatchToTeamInbox(event.data);
}
res.status(200).json({ received: true });
});All uploaded documents, vector embeddings, and API keys are stored encrypted at rest using AES-256-GCM.
Your proprietary documentation and customer conversations are strictly quarantined and never used to train public models.
Isolated row-level and tenant partitions safeguard enterprise knowledge bases from cross-talk.
Push real-time escalation events, customer ratings, and resolution tickets directly into your internal tooling.
Keyword chatbots vs. LayBuild AI.
How an assistant that answers from your own content differs from a rule-based chatbot.
Clear answers to your most common questions.
Setup, answer accuracy, WhatsApp support, and how your data is protected.
Ready to answer from your real documents?
Connect your business documents and launch an autonomous support assistant across Web and WhatsApp in under 5 minutes.
Architecture, security and webhook details
What happens to each customer question
- 1. RouteSends each question to the right agent by topic
- 2. RetrieveSearches your documents, website pages and FAQs
- 3. AnswerReplies from what it found, or says it can’t find an answer
- 4. GuardrailsRuns guardrail checks on the reply before it is sent
- 5. Hand offPasses the chat to your team and sends signed webhooks
- Channels
- Website widget and WhatsApp. Embeddable web widget and the Meta WhatsApp Cloud API
- Models
- OpenAI, Anthropic Claude, Google Gemini. Use the built-in providers or your own API keys
- Encryption
- AES-256-GCM. For stored API keys, secrets and uploaded knowledge files
- Human takeover
- Any agent, any chat. Agents take over a conversation and reply directly
- Webhooks
- HMAC-SHA256 signed. Outgoing events to any tool that accepts webhooks, plus a REST API
{
"event": "CONVERSATION_HANDOFF",
"id": "del_sample_0001",
"timestamp": "2026-08-16T14:30:00.000Z",
"data": {
"id": "conv_sample_0001",
"status": "HANDOFF",
"requestedBy": "ai",
"assignedAgent": { "id": "agent_sample", "name": "Support Agent", "email": "[email protected]" },
"createdAt": "2026-08-16T14:30:00.000Z"
}
}/admin/webhooks