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AI customer support for your website and WhatsApp

Customer support that answers from your own documents.

Upload your business guides or paste your website link. The assistant answers customer questions from your real policies, says so when it can't find an answer, and lets your team take over any chat.

Create your accountSee plans and pricing

Transparent monthly pricing · No per-resolution fees · Cancel anytime

Customer support activity

Sample data

Example questions answered by the assistant and handed to a team

Sample questions:
Sample customer questions. Select a row to preview its answer.
#Customer Question & TopicSource documentStatusHandled By
1
Refund Policy
What is your refund policy if I want to cancel my order?
Returns and Refunds GuideAnswered
AIAI Assistant
2
WhatsApp Support
Can I message you on WhatsApp instead of email?
Contact and Channels GuideReady
STSupport Team
3
Plan Upgrade
How do I upgrade our account to the next plan?
Plans and Billing FAQAnswered
AIAI Assistant
4
Talk to Human
I have an unusual question and need to speak with a person.
Support PolicyHanded to team
STSupport Team
Answer preview:Answer found in sourceSource: Returns and Refunds Guide
Orders can be returned within 30 days of delivery for a full refund. Start the return from your order page, and the refund goes back to your original payment method.

How setup works

Paste your website link or upload your docs, set up the assistant, then copy one embed snippet.

Step 1

Add your business information

Open the admin console

The assistant reads your policies, FAQs and product guides, and answers customer questions only from them. When it cannot find a supported answer, it says so.

PDF / Docs
vector Embeddings
Instant Retrieval
Example sources
Refund-and-Return-Policy.pdf
PDF file
Imported
https://yourstore.com/faq
Website page
Imported
Product-User-Guide.docx
Word file
Imported
  • PDF, DOCX, PPTX, XLSX, CSV, TXT and Markdown files
  • Paste website links to import those pages
  • Answers only from your documents
  • Says so when it can't find an answer

How a customer question becomes an answer from your documents

Every question takes the same path: find the answer in your documents, reply with the source, or hand the chat to your team.

Answers only from your documentsStep 2 of 5

Search your documents

The assistant searches your uploaded files, website pages and FAQs for the section that answers the question.

Stored API keys and uploaded files are encrypted with AES-256-GCM.
Knowledge searchSample data
Source found
“Found a matching section in "Return-and-Exchange-Policy.pdf" (Section 3.2: Footwear exchanges).”
Matched text: "Footwear can be exchanged within 30 days of delivery in original packaging."
Policy reference: Section 3.2

Add the assistant to your website or WhatsApp.

Paste your website link or upload your docs, then copy one embed snippet. The widget answers customer questions, collects visitor details, and lets your team take over when needed.

  • HTML script
  • WhatsApp Cloud API
  • Next.js / React
  • Shopify
  • WordPress

  • One script tag

    Paste the script into your HTML, Shopify theme or WordPress site. No other code is needed.

  • Allowed websites only

    You choose which domains can show your chat widget. Requests from other sites are refused.

  • Lead and visitor intake

    Ask visitors for their name and email before the chat so your team can follow up.

  • Signed-in customers

    Optional identity verification recognises your logged-in customers without a second login.

Embed snippet

Pick a colour and position, then copy the code

Brand colour

Launcher position

<!-- HTML embed snippet -->
<script
  src="https://laybuild.com/widget.js"
  data-widget-key="YOUR_WIDGET_KEY"
  data-color="#6161ff"
  data-position="bottom-right"
  data-title="AI Support Desk"
  data-greeting="Hello! How can I assist you today?"
  async
></script>
Open widget settingsRead how WhatsApp support works
Channel preview:
https://acme-audio.example
Sample data
L
Acme Audio Store
Cart (2)
Studio ANC Pods
Wireless Earbuds
$149
Broadcast Mic
USB-C Studio
$99
LayBuild

Support Assistant

Online

Hi! Welcome to our store. How can I help you find the right solution today?
Do you offer an API or custom website integration?
Yes. You can add the assistant to any website by pasting a single <script> tag.
Scripted demo

See how LayBuild AI handles common support questions.

A scripted walkthrough of four sample conversations: a policy answer, a saved team answer, a handoff to your team, and a reply in Spanish. The customers and figures below are sample data.

SK
Sam K.
Pro plan
Sample data
Resolved
SK
Customer question
“Does your annual subscription allow team members to share seats, or does each person need their own license?”
Found the answer in the uploaded Company FAQ ("Team Licensing & Seat Allocation")
AI
Assistant reply
Each team member receives their own login and role-based permissions, while seats are pooled under your company account. You can invite and reassign team members from the Admin Console.
Source: Team Licensing Policy
What this means for you:
The customer got an answer from your FAQ without taking any staff time.
Create your account

One dashboard for your support team.

See customer chats as they happen, take over when needed, and manage the documents the assistant answers from.

Team inbox

Live Inbox & Takeover

See customer conversations as they happen and take over any chat

Watch active conversations, filter by status (handled by the assistant, needs a person, or resolved), and claim a chat when a customer needs your team.

  • Conversations update without reloading the page
  • Claim a chat and reply as a team member
  • The full chat history stays with the conversation
Open the inbox
Conversations and team queueSample data
  • Elena M. · Pro customer
    Handoff requested
    Question: subscription renewal details
    Asked for a person · waiting for a team member
  • Sam K. · Store visitor
    Answered by assistant
    Question: team seats and pricing
    Answered from the Pricing Guide
  • Alex T. · Starter plan
    In progress
    Question: connecting a WhatsApp number
    Conversation in progress
Example queue
Savings estimator

Estimate what routine questions cost your team today.

Enter your own numbers. The result is an estimate built from your inputs and the Pro plan price, not a measured result.

3,500 inquiries
50025,00050,000
5 people
1 person25 people50 people
₹1,200 / hr
₹300/hr₹1,900/hr₹3,500/hr
12 min
2 min16 min30 min
50%
10%50%90%

Assumption: 50% to start. This is not a measured rate. Set it to the share of questions your docs, website and FAQs already answer. The rest go to your team.

Monthly support cost50% lower (estimate)
Your team answers everything:₹8,40,000
With LayBuild AI (Pro plan included):₹4,23,999
Estimated monthly savings
₹4,16,001
₹49,92,012 a year, after the Pro plan price of ₹3,999/mo
Staff hours freed / mo
350 hrs
Answered by the assistant
1,750
Cost per inquiry:
₹240₹121
Inquiries per team member:700 to 350
See plans and pricing
Savings breakdown
Answered by the assistant (50%)
1,750 questions

Answered from your docs, website and FAQs, using the share you set above.

Staff hours freed
350 hrs / mo

1,750 inquiries × 12 minutes each.

Left for your team
1,750 inquiries

When the assistant can't find an answer, it says so and hands the chat to a person.

What it does

Everything your team needs to answer customers well.

Answers from your own content on your website and WhatsApp, with a person on your team one step away.

Answers only from your documents

Answers from your documents, website and FAQs

LayBuild AI answers customer questions using the docs, website pages and FAQs you add. When it can’t find a supported answer, it says so and offers to hand the chat to a person on your team.

  • Paste your website link or upload your docs
  • Answers only from the content you add
  • Says so when it can’t find an answer
  • Offers a human handoff instead of guessing
At a glance
Answers from
Your docs, website and FAQs
When it can’t answer
Says so and offers a person
Create your account
Why switch

Keyword chatbots vs. LayBuild AI.

How an assistant that answers from your own content differs from a rule-based chatbot.

Where answers come from
Keyword chatbots:
Keyword rules and fixed flowchart buttons
LayBuild AI:
Your documents, website pages and FAQs
When it can’t answer
Keyword chatbots:
Loops back to the menu or sends a canned reply
LayBuild AI:
Says so and offers to hand the chat to your team
Reaching a person
Keyword chatbots:
Customers can get stuck with no way to reach someone
LayBuild AI:
Any agent on your team can take over the chat
Setup
Keyword chatbots:
Flows and rules built by hand, one path at a time
LayBuild AI:
Paste your website link or upload your docs, then copy one embed snippet
Keeping answers current
Keyword chatbots:
Every policy or price change means editing the flows
LayBuild AI:
Answers your team resolves can be saved and reused
Pricing
Keyword chatbots:
Per-agent fees, and some tools charge for each AI answer
LayBuild AI:
Flat monthly price from ₹1,499/mo, no per-resolution fees
WhatsApp
Keyword chatbots:
Often website-only, or needs custom development
LayBuild AI:
WhatsApp Business through the Meta WhatsApp Cloud API
AI model
Keyword chatbots:
Tied to one vendor’s model
LayBuild AI:
OpenAI, Anthropic Claude or Google Gemini, or your own API key
Want to try it on your own docs?
Plans start at ₹1,499/mo. Annual billing is 20% off.
Compare with other toolsCreate your account
From the blog

Latest from the LayBuild blog.

Product notes, AI support guides, and engineering writeups from the team.

Browse all articles
Questions

Clear answers to your most common questions.

Setup, answer accuracy, WhatsApp support, and how your data is protected.

It answers only from the documents, website pages and FAQs you add. If the answer isn’t there, the assistant tells the customer it can’t find it and offers to connect them with your team. It can only be as accurate as the content you give it, so keep that content up to date.

Have a question that isn’t answered here?
Email [email protected] or send us a message, and we’ll reply.
Talk to us
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