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WhatsApp support is live on every plan

Comparing support tools

What to compare when you choose an AI support tool.

A customer chat answer about annual-plan refunds, linked to the matched passage in refund-policy.pdfA customer chat answer about annual-plan refunds, linked to the matched passage in refund-policy.pdf

Looking at Intercom Fin, Zendesk AI, Freshdesk or Chatbase? Here is what LayBuild AI does, and the questions worth asking every vendor, us included.

  1. 01From ₹1,499$19/mo
  2. 02No per-resolution fees
  3. 03Human handoff on every plan
Create your accountSee plans and pricing

Five things to check. What we do, and what to ask others.

The left column is what LayBuild AI does today. The right column is a question to put to any vendor, us included. Pricing and features elsewhere change, so check each vendor's own pages.

What LayBuild AI does for each topic, and the question to ask other vendors
TopicLayBuild AIAsk any vendor, us included
Pricing

LayBuild AI

  • Starter ₹1,499$19/mo, Pro ₹3,999$49/mo, Premium ₹9,999$125/mo
  • No per-resolution fees on any plan
  • Annual billing lowers that to ₹1,199$17, ₹3,199$39 or ₹7,999$99 a month
  • Team seats are included in each plan: 5, 15 or 50

Ask any vendor, us included

  • Is there a fee for each AI answer or resolution on top of the plan price?
  • Are team seats priced separately?
  • Is the AI assistant part of the base plan, or a paid add-on?
Answer accuracy

LayBuild AI

  • Answers only from your documents, website pages and FAQs
  • Says so when it can’t find an answer
  • Offers a human handoff instead of guessing

Ask any vendor, us included

  • Where do its answers come from?
  • What does it do when the answer isn’t in your content?
Human handoff

LayBuild AI

  • Customers can ask for a person
  • Any agent on your team can take over a chat and reply directly
  • Answers your team resolves can be saved for reuse

Ask any vendor, us included

  • Can an agent take over a live AI chat?
  • Does each agent need a separate paid seat for that?
Channels

LayBuild AI

  • Embeddable chat widget for your website
  • WhatsApp through the Meta WhatsApp Cloud API
  • Outgoing webhooks and a REST API for your own tools

Ask any vendor, us included

  • Is WhatsApp included, or does it need third-party middleware?
  • Can conversation events go to your own tools through webhooks?
AI models and data

LayBuild AI

  • Models from OpenAI, Anthropic Claude or Google Gemini
  • Use your own provider API keys on the Premium plan
  • Stored keys, secrets and uploaded files are encrypted with AES-256-GCM
  • We never use your data to train public AI models

Ask any vendor, us included

  • Can you choose the model provider or bring your own key?
  • How are stored credentials and uploaded files encrypted?

Comparing against one tool?

Built to answer from your own content.

Where the assistant's answers come from, which model writes them, and how your data is stored.

Answers only from your content

The assistant searches your documents, website pages and FAQs before it answers. When it can't find a supported answer, it says so and offers a person on your team instead of guessing.

Knowledge base screen listing indexed PDFs, a Word file, a spreadsheet and website pagesKnowledge base screen listing indexed PDFs, a Word file, a spreadsheet and website pages

  • Your choice of model

    OpenAI, Anthropic Claude or Google Gemini, or your own provider API key on the Premium plan.

  • Encrypted where it’s stored

    Stored API keys, secrets and uploaded knowledge files are encrypted with AES-256-GCM.

Asked before you sign up.

Straight answers about accuracy, setup and your data. Anything else, our team is a message away.

  • How is LayBuild AI priced compared with Intercom Fin or Zendesk AI?

    How is LayBuild AI priced compared with Intercom Fin or Zendesk AI?

    LayBuild AI has flat monthly plans: Starter ₹1,499$19/mo, Pro ₹3,999$49/mo and Premium ₹9,999$125/mo, with no per-resolution fees. Annual billing lowers that to ₹1,199$17, ₹3,199$39 or ₹7,999$99 a month. Intercom, Zendesk and other vendors set their own pricing, which changes over time, so check their current pricing pages before you compare.

  • How does LayBuild AI avoid made-up answers?

    How does LayBuild AI avoid made-up answers?

    It answers only from the documents, website pages and FAQs you add. When it can’t find a supported answer, it says so and offers to hand the chat to a person on your team.

  • Is customer and business data kept private?

    Is customer and business data kept private?

    Stored API keys and secrets, and the knowledge files you upload, are encrypted with AES-256-GCM. We never use your data to train public AI models.

  • Does LayBuild AI work on WhatsApp?

    Does LayBuild AI work on WhatsApp?

    Yes. It connects to your WhatsApp Business number through the Meta WhatsApp Cloud API, answers from the same content as your website widget, and your team can take over any chat.

  • Can a person on my team take over a chat?

    Can a person on my team take over a chat?

    Yes. When a customer asks for a person, or the assistant can’t answer, any agent on your team can take over the chat and reply directly.