Cancellation & Refund Policy

This Cancellation and Refund Policy governs billing, payment terms, renewals, and cancellation procedures for the LayBuild AI Customer Support Platform ("the Service"). By subscribing to a paid subscription or activating a workspace tier, you accept and agree to the policies outlined below in conjunction with our Terms of Service.

All subscription plans (whether billed on a monthly or annual cadence) are billed in advance of the corresponding service period. Except as expressly provided in Section 4 of this policy or required by applicable law, all fees paid for subscription access, user seats, additional agent capacity, and add-on services are non-refundable once processed. We do not provide cash refunds, credits, or prorated adjustments for partially used billing cycles, mid-term downgrades, or unused conversation allocations.

You may cancel your subscription at any time directly through your workspace billing settings. When you cancel, future automatic billing is immediately terminated. Your workspace remains fully active and accessible with all paid features intact until the conclusion of your current paid billing period. Following the end of the billing period, your workspace will transition to an inactive or free status, and no further renewal charges will occur.

If you believe an incorrect or duplicate transaction has occurred (for example, a double charge, a charge processed following confirmed cancellation, or an error by an authorized payment processor), you must notify our billing team within fourteen (14) days of the transaction date at [email protected] or [email protected]. Upon verification of an administrative or gateway processing error, LayBuild AI will promptly issue a corrective refund or account credit back to your original payment method within five to ten business days. This constitutes the sole exception to our general non-refundable policy.

Where a trial or promotional period is offered, no charges are assessed during the active trial window. If you do not cancel before the designated trial period expires, your workspace will automatically convert to the selected paid tier, and your payment method will be charged in accordance with this policy. Cancelling before the conclusion of a free trial ensures no charges will be incurred.

Plan Upgrades: Upgrading your tier or adding team seats takes effect immediately. You will be billed a prorated charge for the remaining duration of your current billing cycle. Plan Downgrades: Downgrading a tier or reducing allocated seats takes effect at the beginning of your subsequent billing cycle. Mid-cycle downgrades do not entitle the account to a refund or proration of fees already settled.

We strongly encourage workspace owners to contact us directly to resolve any billing concern before initiating a payment dispute or chargeback with a financial institution. Filing an unauthorized or fraudulent chargeback may result in the immediate suspension or termination of your workspace and revoking access to stored data until the dispute is resolved.

All payments are processed securely through PCI-DSS Level 1 compliant payment gateways (including Stripe, PayU, and Razorpay). LayBuild AI does not store raw credit card numbers or sensitive banking credentials on its servers. Charges are invoiced in the currency presented at checkout (such as USD or INR). You are responsible for all applicable sales, value-added, or goods-and-services taxes associated with your subscription.

LayBuild AI reserves the right to amend this Cancellation and Refund Policy at any time. When material changes are made, we will update the "Last updated" date above and notify workspace administrators through our dashboard or via email. Your continued use of the Service after published revisions constitutes acceptance of the amended policy.

For billing inquiries, invoice requests, or clarification regarding cancellation procedures, please reach out to our billing operations team: Billing Support: [email protected] General Inquiries: [email protected] Address: LayBuild AI Platform, Billing Operations Department