The LayBuild blog
How AI support agents work, and where they break
We build an AI agent that answers support questions from your own documents, says so when they don't cover the question, and lets your team take over the chat. These posts explain how that works, where it falls short, and how to measure it honestly.
1 to 7 of 7 articles
Security and deployment
Fintech & Payments AI Customer Support: Fraud & Dispute Protocols
Deploy AI customer support for fintech and payments. Safe card dispute workflows, automated PII redaction, PCI DSS boundaries, and human escalation in 2026.
9 min read
Security and deployment
Why PHI shouldn't go through LayBuild, and what can
LayBuild isn't HIPAA compliant and signs no BAA. What HIPAA asks of a vendor handling PHI, where we fall short, and safe patterns for healthcare support.
7 min read
Security and deployment
AI customer support with role-based access control (RBAC) and audit logs
How AI customer support tools handle role-based access control (RBAC) and audit logs, and what enterprise security reviews ask for.
7 min read
Security and deployment
What our PII redaction catches, and what it misses
LayBuild redacts card numbers, US SSNs, emails and phone numbers from AI answers with four regexes. What that covers, what it misses, and what to add.
8 min read
Security and deployment
Custom Webhooks for Support Automation: HMAC Verification Guide
How to build custom webhooks for support automation. Complete guide to HMAC-SHA256 signature verification, replay attack prevention, and secure receivers.
9 min read
Security and deployment
Multi-Tenant SaaS Data Isolation in Next.js & PostgreSQL
Architecture guide to multi-tenant SaaS data isolation with Next.js, PostgreSQL, and pgvector. Row-level security, tenant keys, and deployment patterns.
7 min read
Security and deployment
PostgreSQL and Supabase AI support agents: safe data integration and architecture
Building an AI support agent on PostgreSQL and Supabase: pgvector hybrid search, read-only API tools and least-privilege access.
9 min read